At UnicornArtist.com, we want you to love your purchase. If something isn’t quite right, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities. All returns must be initiated within 30 days of the delivery date. Items returned after this period are not eligible for refund or exchange.Eligible Returns

• Unused and Unopened Items: Products must be in their original condition, including all packaging, tags, and accessories. We accept returns for any reason, provided the item meets this criteria.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately (within 7 days of receipt) with photos of the issue. We’ll provide a prepaid return label and cover the return shipping costs.
• Non-Returnable Items: Personalized, custom-made artwork, digital downloads, and sale/clearance items are final sale and not eligible for returns unless defective.

Return Process

1. Contact Us: Email us at support@unicornartist.com with your order number, reason for return, and photos if applicable. We’ll review and approve your return request within 2 business days.
2. Return Shipping: All return postage must be paid by the customer, except in cases of damaged or defective items (as noted above). We recommend using a trackable shipping method to ensure safe delivery.
3. Return Address:
   Unicorn Artist Returns
   405 Holly Glen Run
   Apopka, FL 32703
   United States
4. Inspection: Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund or exchange.

Refunds

• Refund Amount: We’ll refund the original purchase price of the item(s) to your original payment method. Original shipping fees are non-refundable, and return shipping is at your expense (unless we cover it for defects).
• Processing Time: Refunds are processed within 7-10 business days after inspection. Please allow additional time for your bank or credit card issuer to post the refund.
• Exchanges: If you’d like an exchange, let us know during your return request. We’ll send the replacement item once the original is received, at no extra shipping cost to you.

Important Notes

• International Returns: Customers outside the US are responsible for all duties, taxes, and return shipping fees.
• Lost or Delayed Returns: UnicornArtist.com is not responsible for items lost in transit during return shipping. We suggest insuring your package.
• Changes to Policy: We reserve the right to update this policy at any time. The version in effect at the time of your purchase applies.

If you have any questions, reach out to us at support@unicornartist.com. We’re committed to making your experience magical!